Hotel and restaurant management students had asked me to help them with the topic on housekeeping thus here it is what I had googled.
1. Definition of housekeeping
Housekeeping is the act of cleaning the rooms and furnishings of a home. It is one of the many chores included in the term housework. Housecleaning includes activities such as disposing of rubbish, cleaning dirty surfaces, dusting and vacuuming. It may also involve some outdoor chores, such as removing leaves from rain gutters, washing windows and sweeping doormats. The term is often used also figuratively in politics and business, for the removal of unwanted personnel, methods or policies in an effort at reform or improvement
2. Types of housekeeping
Institutional housekeeping and domestic housekeeping.
Institutional housekeeping= applies to housekeeping maintenance in commercial lodging establishment like hotels, resorts, inns and apartelle.
Domestic housekeeping= refers to housekeeping maintenance in a house. It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas within the house.
3. Organizational Chart in housekeeping
ORGANIZATIONAL CHART OF HOUSEKEEPiNG DEPARTMENT
Executive Housekeeper/Housekeeping Manager
Roomskeeping Supervisor Public Area Supervisor Linen & Laundry Supervisor
Room Attendant Houseman/Utility Maintenance Linen Attendant
Chambermaid Pest Control Technician Laundry Attendant
Minibar Attendant Gardener/Grounds Maintenance Steam presser/ironer
Assitant Housekeeping Manager
Room Attendant Utility Man Linen&Laundry Attendant Grounds Maintenance
HOUSEKEEPiNG – maintenance of cleanliness & order in a house or any lounging establishment
HOUSEKEEPER – responsible for housekeeping maintenance
4. Duties and basic function of Staff
1. Guestroom Maintenance
a. maintaining orderliness & cleanliness
b. room service; attending to service requests
c. making sure that room amenities are complete
2. Public Area Maintenance
a. maintaining cleanliness & orderliness
b. free from hazards
c. performing minor repairs
3. Maintenance of Linen/Laundry Service
a. collection & delivery of linens
b. washing, drying, ironing/pressing of the linens
4. Issuing, Repairs & Inventory
5. Installation, Cleanliness & Maintenance of Furniture & Fixtures
Basic Function of a Staff
1. Cleaning – The primary responsibility of housekeepers is to clean the homes, businesses, hotels or other facilities where they are employed. This involves dusting, sweeping and scrubbing floors, vacuuming carpets, making beds, washing dishes, doing laundry, emptying trash, washing windows, polishing fixtures, emptying ashtrays and tidying anything else that needs to be cleaned.
2. Maintenance – Housekeepers have certain maintenance duties to help keep their place of employment running smoothly. This includes changing light bulbs, flipping mattresses, changing sheets, towels and other linens, rearranging or moving furniture, performing easy repairs or calling qualified repairmen and performing any other specific maintenance tasks employers require.
3. Stocking Supplies – Housekeepers are required to keep their place of employment fully stocked. Depending on the facility, items to be stocked may include groceries, soaps, shampoo, perfumes and other toiletries, garbage bags, cleaning supplies, toilet paper, paper towels, bed and bathroom linens, pet supplies and office supplies and equipment.
4. Running Errands – Housekeepers are often required to run errands for their employers. This may include grocery shopping, picking and dropping off dry cleaning, taking in items for repair, dropping kids off and picking them up from school and recreational activities, and any other errands that may arise.
5. Customer Service – The job of a housekeeper also has some customer service aspects. Employees of hotels and other establishments may be required to answer customer questions, address complaints or fulfill specific requests in a timely and polite manner. Housekeepers in private homes may be required to answer the door or telephone, receive or sign for packages, direct guests to a waiting area and serve refreshments.
6. Caretaking – Housekeepers, typically those employed in private households, are often required to perform in a caretaker role. They may have to care for young children before and after school, including feeding them breakfast, snacks or dinner, overseeing their homework or recreational activities and supervising them until their parents return home. Occasionally, housekeepers also care for their employers’ older relatives; they may take them back and forth to doctors appointments, prepare their meals, clothing and baths and keep them company. Depending on the employer, housekeeper caretaking may extend to pets as well. Housekeepers may be required to feed pets, take them outside and clean their living space.